Terms and Conditions

1. Detailed description of goods

Ullman Sails Gear is a business in the apparel and accessory industry that sells clothing and accessories related to the yachting market.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way email which will provide details of shipping tracking number. Shipping costs will added at checkout. Customs duties and clearance costs are not included and will be borne by the purchaser separately.

3. Return and Refunds policy

The provision of goods and services by Ullman Sails Gear is subject to availability. In cases of unavailability, Ullman Sails Gear will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20 % restocking fee. Risk of damage to or loss of the Goods shall pass to you at the time of delivery to the Delivery Address. We warrant to you that any Goods purchased from us through our site will, on delivery, be free from material defects in materials or workmanship.

You can return any unwanted item within 30 days of delivery of the item for a full refund less a 20% restocking fee or replacement providing it is unused, in the original condition you received the item from us, and with all packaging and tags supplied by us intact. The cost of return postage is the responsibility of the customer.

4. Customer Privacy policy

Ullman Sails Gear shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5. Payment options accepted Payment may be made via Visa or MasterCard.

6. Card acquiring and security

Card transactions will be acquired for Ullman Sails Gear via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Ullman Sails Gear separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR), Euros (EUR), US Dollars (USD) or Australian Dollars (AUD) depending on your location. 10. Responsibility Ullman Sails Gear takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

9. Country of domicile

This website is governed by the laws of South Africa and Ullman Sails Gear chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Corner of 9 Bridgewater Street and Powerful Street, Paarden Eiland, 7420.

10. Variation

Ullman Sails Gear may, in its sole discretion, change this agreement or any part thereof at any time without notice.

11. Company information

This website is run by Ullman Sails East (Pty) Ltd based in South Africa trading as Ullman Sails Gear and with registration number 2015/181344/07 and Directors Michael England.

12. Contact details

Company Physical Address: Corner of 9 Bridgewater Street and Powerful Street, Paarden Eiland, 7420. Email: gear@ullmansails.com Telephone: + 27 21 007 3826